SCB Sticky Chat Button

The Solution // Technical Implementation

SCB Sticky Chat Button is a highly customizable, persistent communication bridge for WordPress users. It provides a non-intrusive way for site visitors to connect with support or sales teams across multiple messaging platforms, ensuring a seamless transition from browsing to conversation.

Multi-Service Integration

The plugin is designed to be a “one-stop shop” for customer engagement. It supports a wide range of popular messaging and communication services, allowing you to create a unified contact point:

• Instant Messaging: Direct integration with WhatsApp, Facebook Messenger, and Telegram.
• Social Channels: Connect with Instagram Direct, LinkedIn, or Twitter (X).
• Custom APIs: Support for custom webhooks and specialized chat platforms.
• Direct Contact: Traditional one-click Phone (Tel) and Email (Mailto) support.

Advanced Customization

Beyond just adding a button, the plugin offers full control over the visual presentation and behavior to match your brand identity:

• Adaptive Positioning: Choose from corner placements (Bottom-Right, Bottom-Left) or custom offsets to avoid overlap with other UI elements.
• Visual Styles: Customize icons, background colors, and border-radius. Supports both simple icons and animated pulse effects to catch the user’s eye.
• Display Rules: Control which pages or device types (Mobile vs. Desktop) the button appears on to optimize the user experience.

Performance & Security

• Lightweight Logic: Built with a “performance-first” mindset, the plugin has a minimal impact on page load speed and Core Web Vitals. It loads assets only when necessary.
• Privacy-First: Does not collect or store user data on your server. All interactions happen directly between the user and the messaging service.
• Developer Friendly: Includes hooks and filters for developers to extend the functionality or customize the behavior through code.